Free membership is required to gain access to our documentation. An active paid membership level is required to open tickets in the Member Support Area.

Member Support Area

Premium support is provided for customers with an active paid membership for PMPro. For user support (“how can I do this?”) and technical support (“this seems broken”), please open a ticket in the Member Support Area.

Open a New Support Ticket

Self-Service Documentation

Try to help yourself first by reading through the core plugin documentation, Add On documentation, and blog. You can also perform a search on our website. A Free Membership or higher is required to access documentation.

Support via WordPress.org

We provide support for bugs and answer questions about the core plugin through the WordPress.org support area. Supporting premium Add Ons inside WordPress.org is prohibited (this includes pre-sales questions to any of our Add Ons).

Contact Us with General Inquiries

We respond to pre-sales questions and general inquiries through our contact form.

Support-related questions are exclusively answered via our Member Support Area.