Get support directly from our team of experts.
We’re here to help.
If you’re looking for the best way to get help for your membership site, you’ve found it.
Three Ways to Get Help Right Now
Send Us an Email
Get free advice on how to troubleshoot issues yourself. We can point you to helpful documentation, tutorials, or blog posts, and suggest Add Ons for your site.
Get Premium Support
Get hands-on help from our team of experts with a premium or priority support plan. Your tickets are handled securely on our site by a dedicated group of 7 support engineers.
Join the Community
Connect with other membership site creators in a friendly community with over 1,000 PMPro users. Share tips, ask questions, and collaborate on the challenges facing your business.
Sign up now and get immediate access
to our premium support.
Support is 100% handled on this website.
7 people on our team exclusively handle your premium support tickets. We check in every weekday, Monday through Friday.
Our developers and our support team work together to quickly resolve issues or create code patches.
We reply to new tickets within 24 hours.
This is not the fastest support out there, but it is the best support for your membership site.
We go deeper and help you find solutions for anything affecting your membership site. Get unstuck and get back to the important work.
What Others Say About Our Support
We will exceed your expectations.
Our support team gives you guidance and resolves conflicts with your theme, other plugins, your payment gateway and your host.
We understand every component of building a membership business and routinely go above and beyond what’s expected. Don’t believe us, listen to our customers.
How We Help for Free
We never want the cost of premium support to stand in your way.
Contact our sales team to get help for free. We are your go-to experts with over 15 years of combined experience—a true rolodex of all things Paid Memberships Pro.
Need advice, troubleshooting, or help choosing Add Ons? Our team will point you in the right direction. You can also join our Slack community to connect with other site owners and get peer support along the way.
Frequently Asked Questions
What are some real support examples and how do you help?
- My checkout page doesn’t look as good as the rest of my theme.
We give you CSS to make it work better. - I have a question about importing existing members.
We review your import files before running them and give you heads up. - How do I add custom user fields?
We will show you how to create fields using our User Fields settings page. If code is needed, we’ll write it for you (up to 5 custom fields). - I’m not sure which theme, plugin, or Add On to use. I need to know the best way to go about doing X?
Our expert support team has seen it all. We will give you our honest opinions and things to look out for.
Why does this cost so much?
- Honestly, we’re that good.
- Our team is better and goes deeper.
- This is serious. You’re building a complicated website. We respect that. We want your business or organization to be wildly successful.
What is your refund policy?
Every purchase is backed by a 100 day money-back guarantee. If you decide not to use your premium plan, request a full refund—no questions asked.
Even if your request comes after 100 days, we will still refund your payment by any means necessary.
Yeah, but I still can't afford this.
- If you have just one question for our team, you can use our contact form to ask us nicely, and we will get back to you as soon as possible.
- You can also use our contact form to request a discount for your special circumstances. If you ask nicely, we can share our last sale or another offer to lower the cost for you.
- If you haven’t yet, sign up for our free level, which gives you access to most of the content on this site, including troubleshooting guides, tutorials, and more.
We like that people use our plugin for free. We don’t expect everyone to have to pay. But if you want the best support directly from our team, and want that support as fast as possible, choose a paid plan now, then submit your ticket.
Do I have to pay you to ask a presales question?
No. Use our contact form for free and include as much information as possible to help us help you.
What if I have a specific bug or security issue?
If your bug or security issue is impacting all users, we want to know about it. Use our contact form and include as much information as possible to help us address this issue.
You don’t have to go it alone.
We’re here to help.
Choose one of our paid plans and then submit your ticket. We will get back to you within 24 hours, Monday through Friday.
