We provide support related to any technical aspects of using Paid Memberships Pro, as well as support for general questions about membership site marketing, SEO, business ideas, and more. Your membership to Paid Memberships Pro includes unlimited access to create private support tickets in our support area.
Help is on the way
Technical support and questions directly related to our core Plugin or Add On installation, setup, or functionality are included in your PMPro membership.
Plus and Unlimited Membership include a 100% money-back guarantee.
If within 30 days of purchase you decide not to use our software and services, you may request a full refund. To obtain a refund, you will have to contact us, including the username, email address, and name on file for the account you wish to cancel. At that time, we will cancel your membership and refund any one-time payment made.
We provide very deep support and are able to troubleshoot most issues via the support forums.
Some custom code is straight forward, and we can assist with writing the code and instructing you on exactly where to put it. If you have found a tutorial on our site about a customization, we can usually help you to set that customization up or tweak it in small ways.
Other customizations need a developer to implement, test, and make sure it fits your needs. In these cases, we will answer specific technical questions and provide broad guidance on how certain things could be developed, but you will need to be a developer or hire one to get the work done. You can find one of our partner developers here.
If you have questions about a specific feature or requirement, you can use our contact form for pre-sales questions. If you purchase now to ask in our support forums, and we are not able to resolve all of your issues, you can ask for a refund within 30 days.