WordPress’ Site Health screen offers admins a way to view an overall diagnosis of your site’s health. Paid Memberships Pro adds data to this screen to help your developer or our support team understand critical information about your membership site.

This guide demonstrates how to find your Site Health information and how to copy and share it with your support specialist here in the Member Support Area.

  1. How to Share Your Site Health Information
  2. About the Site Health Screen
  3. Diagnostic Information Added by PMPro
How to Find the Site Health Information in Your WordPress Site

How to Share Your Site Health Information For Support

Depending on your support needs, our team may request that you copy and paste the entire Site Health information from your WordPress site. Follow the steps below to retrieve your Site Health Info:

  1. Navigate to Tools > Site Health in the WordPress admin.
  2. Click on the “Info” tab.
  3. Click the button to “Copy site info to clipboard”.
  4. The entire output of your Site Health is now copied to your clipboard.

If our support team has asked you to share Site Health information in a support ticket:

  1. Copy this information to your clipboard following the steps above.
  2. On your support ticket, locate the “Site Health” sidebar area.
  3. Paste the information (CTRL+V or CMD ⌘+V) into this field.
  4. Click “Update” to save your “Site Health” information to your ticket.

About the Site Health Screen

In the WordPress admin, navigate to Tools > Site Health to access the information on this screen. There are two primary views available to you:

  • Status: This view shows critical information about your WordPress site and highlights things that need attention. Status is broken into two sections:
    • Critical Issues: This includes WordPress updates or other critical warnings.
    • Recommended Improvements: This includes warnings about unused plugins or themes, missing modules in your web server, and notices about background updates.
  • Info: This view shows specific information about your WordPress website. Core WordPress, your theme, and the plugins you use all add information to this view. You can export the information shown in this report to better assist your developer or our support specialists in debugging issues or recreating your setup for testing purposes.
Screenshot of the WordPress Site Health Screen

Diagnostic Information Added By PMPro

PMPro adds the following important diagnostic information to the Site Health “Info” tab of the WordPress admin:

  • Cron Job Status: Shows the status and last run timestamp for every required PMPro cron job.
  • Payment Gateway and Environment: What is the primary payment gateway in use for your membership site and are you using this gateway in live or sandbox/testing mode? Depending on the gateway and gateway environment you are using, we may also add data about whether your gateway’s debugging is enabled.
  • Orders: The total count of orders (all statuses) in your membership site.
  • Discount Codes: The total number of discount codes (expired and active) in your membership site.
  • Membership Levels: A JSON-formatted dump of the membership level data for every level in your database. This includes the ID, name, description, confirmation text, pricing, expiration, and trial information.
  • Custom Templates: Do we detect that you are overriding a default template for a frontend membership page?
  • getfile.php Usage: Did you enable the constant in your WordPress site’s .htaccess file to protect files attached to members-only posts?
  • .htaccess Cache Usage: Checks whether the environment has set up caching in a way that could conflict with PMPro’s content protections. If there is a line about caching in the .htaccess file, we detect the caching rules and note them here.
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