Having technical problems on your site when using PMPRo and need a specific troubleshooting guideline? We have helped many customers troubleshoot issues that can come up when using our plugin. Troubleshooting guidelines include issues with Gateway Set-up, Emails, Updates, Errors and much more. If you don’t find what you are looking for, please reach out to our technical team in the Member Support Area ».
You may see the error message “reCAPTCHA failed missing-input Please try again” at Membership Checkout if you require reCAPTCHA, but no reCAPTCHA information was passed through the form. The most common reason for this error is a custom checkout template that is not compatible with the most recent version of PMPro.
This guide instructs you or your theme developer on how to fix your custom checkout template and resolve this error.
Paid Memberships Pro now enables members to pay using Apple Pay, Google Pay, or Microsoft Pay as an alternative to manually entering their credit card information. Also know as “Payment Request Buttons” or “Browser Payment”, this feature is available for membership sites using the Stripe payment gateway and v2.5+ of PMPro.
This guide will explain how to enable these payment options for your membership site and commonly asked questions about the feature.
Paid Memberships Pro creates an order for every payment received. This includes an order for the initial checkout as well as each recurring payment made through the payment gateway.
This guide will help you troubleshoot orders not created for recurring payments so that you and your members can better manage their membership accounts.
The ERR_TOO_MANY_REDIRECTS error indicates that the page you are trying to visit is caught in a “redirect loop”. It means that your browser is being infinitely redirected to a different page each time it hits the requested URL. This can happen while trying to login or while accessing certain protected pages. After many attempts to land on the correct page, your browser still cannot successfully load your website so this error is displayed.
If you are experiencing this error on your site, continue reading to learn how to resolve and or debug the ERR_TOO_MANY_REDIRECTS error.
For many years we have recommended using the Theme My Login plugin to deliver a frontend login, password recovery, and profile editing experience. Version 2.3+ of Paid Memberships Pro now includes these features natively and the following guide will help you remove Theme My Login from your membership site and make use of the core PMPro functionality.
WordPress comes with the WP-Cron system to schedule repeated tasks. Paid Memberships Pro uses this system to schedule things like membership expirations, expiration warning emails, and credit card expiration warnings. If WP-Cron is not working properly on your site, expired members may not lose membership when you expect them to and warning emails may not be sent on time.
This post will go into some common issues with WP-Cron and how to troubleshoot and fix those issues on your WordPress site.
We’ve compiled this troubleshooting guide to help you fix a “Page Not Found” or 404 error in your membership site. The guide covers 404 errors for members-only content, your posts archive pages, and any plugin-generated pages in PMPro.
This post will help to troubleshoot a few common issues that can crop up at checkout when using Paid Memberships Pro with Stripe. Specifically, these troubleshooting and debugging tips will help if you receive one of the following errors at checkout:
'Stripe\PaymentMethod' not foundPMPro v2.1+ alters a few things about how the checkout page runs. One update was to allow the “Terms of Service” checkbox to stay checked when there are other checkout page errors (e.g. a required SCA authorization).
If you are using a plugin or theme with a custom PMPro checkout template, you may need to update that plugin or theme. Continue reading to learn how to update your custom checkout template to support this new structure.
This guide provides troubleshooting steps if your site is failing to create user accounts at checkout.
The same troubleshooting steps apply when your site is successfully processing membership payments or freezing at checkout entirely. You will know that this is happening if users report a white screen at checkout or if you see Orders in the Memberships > Orders admin page with the “User” listed as [none].