Having technical problems on your site when using PMPRo and need a specific troubleshooting guideline? We have helped many customers troubleshoot issues that can come up when using our plugin. Troubleshooting guidelines include issues with Gateway Set-up, Emails, Updates, Errors and much more. If you don’t find what you are looking for, please reach out to our technical team in the Member Support Area ».
The main focus of this post is to share the steps to manually fix the WP user accounts and PMPro memberships for any user that had a successful payment at the PayPal gateway, but that membership wasn’t properly updated in their membership account in your WordPress site. Alternately, this guide explains how to create a user account if their payment was successful but the user was not created at checkout.
Are you having trouble updating your PMPro license key in the WordPress dashboard? This post will share the most common issues and how you can resolve them.
Are you trying to checkout using PayPal Express on a site running Paid Memberships Pro or some other shopping cart software and running into the error “Express Checkout PayerID is missing“? This post will explain why that error might be happening and cover some steps to try to fix it. What’s happening? PayPal Express is (more…)
You may see the error message “reCAPTCHA failed missing-input Please try again” at Membership Checkout if you require reCAPTCHA, but no reCAPTCHA information was passed through the form. The most common reason for this error is a custom checkout template that is not compatible with the most recent version of PMPro.
This guide instructs you or your theme developer on how to fix your custom checkout template and resolve this error.
Paid Memberships Pro now enables members to pay using Apple Pay, Google Pay, or Microsoft Pay as an alternative to manually entering their credit card information. Also know as “Payment Request Buttons” or “Browser Payment”, this feature is available for membership sites using the Stripe payment gateway and v2.5+ of PMPro.
This guide will explain how to enable these payment options for your membership site and commonly asked questions about the feature.
Paid Memberships Pro creates an order for every payment received. This includes an order for the initial checkout as well as each recurring payment made through the payment gateway.
This guide will help you troubleshoot orders not created for recurring payments so that you and your members can better manage their membership accounts.
The ERR_TOO_MANY_REDIRECTS error indicates that the page you are trying to visit is caught in a “redirect loop”. It means that your browser is being infinitely redirected to a different page each time it hits the requested URL. This can happen while trying to login or while accessing certain protected pages. After many attempts to land on the correct page, your browser still cannot successfully load your website so this error is displayed.
If you are experiencing this error on your site, continue reading to learn how to resolve and or debug the ERR_TOO_MANY_REDIRECTS error.
For many years we have recommended using the Theme My Login plugin to deliver a frontend login, password recovery, and profile editing experience. Version 2.3+ of Paid Memberships Pro now includes these features natively and the following guide will help you remove Theme My Login from your membership site and make use of the core PMPro functionality.
WordPress uses a system called WP-Cron to schedule repeated tasks. In Paid Memberships Pro, we extend this system to schedule things like membership expirations, expiration warning emails, and credit card expiration warnings.
If WP-Cron is not working properly on your site, expired members may not lose membership when you expect them to and certain membership-related emails may not be sent on time.
This post will go into some common issues with WP-Cron and how to troubleshoot and fix those issues on your WordPress site.
We’ve compiled this troubleshooting guide to help you fix a “Page Not Found” or 404 error in your membership site. The guide covers 404 errors for members-only content, your posts archive pages, and any plugin-generated pages in PMPro.
