This post covers some methods to deal with chargebacks – when a member disputes their charge for membership.
In some cases, a chargeback is actually fraud, whether it is a stolen credit card or PayPal account login. What I’d like to talk about now is a misuse of chargebacks: when a member is grumpy or lying about payment fraud just to get their money back.
Add a custom report to the Memberships > Reports dashboard that displays your membership site’s refund rate. See this blog post on custom reports to learn how to add the custom code to your site….
We offer a 100% Money-Back Guarantee on all paid plans on the site. This encourages conversions by building trust and setting customers at ease. They know that if our software or support doesn’t work out for them, they can at least get a refund for the cost of membership.
Further, because we process refunds quickly and with understanding, a lot of our ex-customers leave with goodwill toward us, instead of resentment.