Add a custom report to the Memberships > Reports dashboard that displays your membership site’s refund rate. See this blog post on custom reports to learn how to add the custom code to your site….
We offer a 100% Money-Back Guarantee on all paid plans on the site. This encourages conversions by building trust and setting customers at ease. They know that if our software or support doesn’t work out for them, they can at least get a refund for the cost of membership.
Further, because we process refunds quickly and with understanding, a lot of our ex-customers leave with goodwill toward us, instead of resentment.
Refunds are an unavoidable part of your membership business. Even if you clearly state that you do not offer refunds for membership, there will be people who dispute a charge via their bank or PayPal. Read this post for more information about how to design your membership site’s refund policy.
Here’s how we process refunds in order to maintain good data in our membership reports.