Protected Content Messages

Paid Memberships Pro v3.1 introduces a smartly generated message based on lots of conditions including whether the user is logged in, other Add Ons you have active in your site, the current user’s membership level, and the specific protection settings for the content being viewed.

Using the Generated No Access Message

To make the protected content message as accurate as possible for most conditions, we removed the ability for sites to edit their protected content messages in Advanced Settings.

We highly recommend that most membership sites do not customize this message and leave the optimized default message in place.

In PMPro v3.1+, the no access message will work as follows:

• If the post is protected for a single level:
  • The heading of the box will show: “{Level Name} Membership Required”
  • The body of the box will show: “You must be a {level name} member to access this content.”
  • The box will include a button that links directly to checkout for the level.
• If the post is protected for more than one level:
  • The heading of the box will show: “Membership Required”
  • The body of the box will show: “You must be a member to access this content.”
  • The box will include a button that links to your Membership Levels page as defined in Page Settings. If you have created a custom levels page, make sure your custom page is the assigned page in these settings.
• For both cases, if the user is not logged in, the box will show a link to log in.

Legacy Settings For Customizing Messages

If you had previously customized your messages, you can continue to edit them in Advanced Settings. You can also choose to start using the smart message to ensure your site is compatible with other Add Ons and optimized for conversions.

1. Navigate to Memberships > Settings > Advanced Settings in your WordPress admin.
2. Scroll to the Message Settings section.

Here you will see a dropdown to continue to use your custom message and a field to modify the text.

If you decide to start using the smart message, you will lose the ability to revert back to a custom message.

For sites that had not customized the messages, you will not see this setting and must use custom code to make changes to this message.

How to Customize the Protected Content Message With Code

At this time, you must use custom code to adjust the heading of the box and body content of the box. Here are the two filters you can use to make these adjustments:

• pmpro_no_access_message_header
• pmpro_no_access_message_body