The site administrator can manually delete a membership level on the Memberships > Settings > Levels page in the WordPress admin. This documentation explains what will happen to your members if you decide to delete a level.

Please use extreme caution when deleting a membership level.

How to Delete a Membership Level

  1. In the WordPress admin, navigate to Memberships > Settings and select Levels.
  2. When you hover over a level name in the list, you will see row actions appear.
  3. Click “Delete“.
  4. A window will appear that requires a second confirmation check. If you want to proceed with deleting the level, click “OK“.
Screenshot of Membership Level settings emphasizing delete button

What Actually Happens When You Delete a Membership Level

After completing the level delete steps above, the following changes will immediately take place in your membership site. This action cannot be reversed and we strongly recommend you understand the impact of deleting a level before proceeding with this change:

  • All active members of that level will be cancelled and all members-only access is immediately removed. When the member logs into their account, they will see the message “You do not have an active membership.”
  • Deleting a membership level does not cancel members at the gateway. Anyone with an active paid subscription through your connected payment gateway will continue to pay you and maintain their active subscription. If you indeed want to cancel a member’s subscription at the gateway, you must cancel members individually before deleting the level or use the Toolkit scripts to cancel members and subscriptions in bulk.
    • Important Note: Previous releases of Paid Memberships Pro had different behavior when deleting a level. In versions before 2.10, deleting a level would also cancel all active paid subscriptions for any member of that level through your connected payment gateway. If you are not using PMPro v2.10, this can happen in your site. This action cannot be reversed.
  • The formerly active members from the deleted level will not be refunded or have a prorated balance on their accounts.
  • Memberships are cancelled immediately, regardless of whether you are using custom code.
  • Members cannot renew a cancelled level, since the level no longer exists.
  • If members want to join again, they will need to purchase a new membership.
  • Orders for the deleted level on the Memberships > Orders screen will show a Level ID of N/A
  • If your site has a Member Directory, cancelled members of the deleted level will no longer appear in the directory.

Please use extreme caution when deleting a membership level.

There are other ways to stop new subscribers, such as:

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