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Support Guidelines

For the Fastest Help Post one question per ticket and post as much information about the issue you are having as possible.

Share what steps will allow us to recreate the issue ourselves:
• What are you doing?
• What do you expect to happen?
• What is happening instead?

Let us know generally how you are using Paid Memberships Pro and what related plugins or Add Ons you are running.

Posting Code Begin and end any shared code block in backticks ` to improve readability. Large blocks of code may trigger a security warning and should be shared via a tool like GitHub Gist.

All tickets are private and accessible only to the original poster and our support team.

When can I expect a response?

Our Support Team operates Monday through Friday. We strive to reply to new tickets within 1 business day and work to resolve tickets as quickly as possible.

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We’re 100% GPL

Our plugin's code is not obfuscated, runs on as many sites as you want and can be customized to fit your project's needs. We just ask that you follow the GPLv2 guidelines by applying the GPLv2 license to any altered or unaltered version of PMPro that you distribute. License Details »

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