Welcome to Paid Memberships Pro

What Others Say About PMPro

Rating: 5 out of 5
Best Support Ever The real strength of this project is the technical support—the quality of support and customer care. I have been using this great plugin for years and they have never let me down. In case of bugs, they can take care of the request in a very short time. Really marvelous.
Rocco PalmitestaRocco Palmitesta
Rating: 5 out of 5
Fast and Effective Support You measure the plugins and software not by how well it works on a good day, but how good the support is to help you on a bad day. I logged a support ticket and within a day had the answer to my problem, which saved me hours of config changes and testing. Great plugin the paid version is very worth the cost, one happy client!
Nightowl12Nightowl12
Rating: 5 out of 5
Outstanding Support I don’t know if there are better membership plugins out there, but I very much doubt any have better support. The PMPro team are always friendly, helpful, and technically brilliant.
Iain-gIain-g

Frequently Asked Questions

How many sites can I use Paid Memberships Pro on?

As many as you want. Paid Memberships Pro is 100% open source – there is no limit on how many sites you can use our plugin on. A PMPro License is required for automatic updates for our Premium Add Ons. A Standard license key can be used on 1 site, a Max license key can be used on unlimited sites in your PMPro hosting environment and 1 external site. Contact us with questions about license key use and upgrades.

How does PMPro compare to other membership plugins for WordPress?

Unlike other plugins that charge for the software and include support for free, we make our software available to everyone at no cost. Our paid plans add services and expert support to help you build a successful membership site. We are fully committed to open source and continuously invest in improving our software. Our support team takes the time to provide real solutions, and we respond within one business day. View our Product Comparison blog posts.

If the software is free, how does PMPro make money?

From our paid plans. Standard adds premium Add Ons and expert support. Max adds managed hosting, free migration, and hands-on development work from our team. We have been in business and profitable for 15 years, continuously improving PMPro and supporting thousands of membership sites. That is what lets us keep the core plugin free for everyone.

Which plan should I choose?

Start with Free if you are testing or comfortable building on your own. Choose Standard if you already have a host you trust and want premium Add Ons and support. Choose Max if you want our team to host, secure, and help build your site. We put together a full guide on selecting the right plan based on your membership site needs. If your needs change in the future, you can upgrade at any time. Nothing will change with your site settings, content, user and member information, or subscriptions. Moving to Max includes a free migration to your new server.

How much support can I expect to receive?

We provide very deep support and are able to troubleshoot most issues through your support tickets, usually replying within one business day. Some custom code is straight forward, and we can assist with writing the code and instructing you on exactly where to put it. If you have found a tutorial on our site about a customization, we can usually help you to set that customization up or tweak it in small ways. With Max, you can also send the work to our team as a Do It For Me request.

Does Paid Memberships Pro do {my custom requirement}?

If you have questions about a specific feature or requirement, use our contact form for sales questions. If you purchase now to ask our support team, and we are not able to give you the direction you need, you can ask for a refund within 100 days under our money-back guarantee.

Does your plugin include integration for {my preferred payment gateway}?

View our gateway documentation to see which gateways are included in the core plugin. There are also several additional gateways available as free plugins listed in our Add Ons page. Developing a new gateway plugin is a large undertaking. This page includes a general guide to developing a new gateway and is meant for experienced developers. We are not currently taking on any new gateway development work, but we will support other developers who are working on gateway integrations via the support area or in Slack.

Do I need to know any coding to use this plugin?

No, Paid Memberships Pro does not require any coding knowledge. The plugin is designed to meet all levels of WordPress experience. At the same time, our plugin is very developer-friendly and extendible.

What happens if I cancel my premium plan? Will my site stop working?

The core Paid Memberships Pro plugin and all Add Ons already installed will continue to work. Your License Key will not allow you to install new Add Ons or make updates to premium Add Ons already in your site.

If you cancel, you keep your premium plan through the end of the billing period you’ve already paid for, whether that’s a month or a year. Once your membership expires, you will lose access to technical support, as well as premium videos, tutorials, and code recipes.

If you are on Max, your site and your data are always yours. We will help you move to another host, or you can transfer your server to your own DigitalOcean account. Any unused Max Credits expire when your Max membership ends.

Can I purchase Add Ons individually?

Add Ons cannot be purchased individually. We designed these plans through our experience supporting thousands of membership sites on this platform for 15 years. As a fully open source WordPress plugin, you can use our code for free if you cannot afford a membership or are just testing.

What if I have unique requirements and need more help?

First, talk to us. Reach out using one of these recommended ways to get support.

Some customizations are possible with the right Add Ons or by using them in ways you may not immediately think of. Other times, our support team can advise you on a way to get extremely close to your unique goals with a small bit of compromise.

But, in cases where our support team cannot code a feature just for you, we will answer specific technical questions and provide broad guidance on how certain things could be developed. You should share this information with your developer or invite them to handle your support ticket. You can find a developer here.

I'm a developer. Can I use my PMPro License key on client sites?

You are free to use your license key on client sites. However, we advise developers to encourage each client to purchase their own plan. This allows clients to have access to support and receive ongoing updates. In our experience, each site having a unique license key and support membership benefits both the site owner and the developer. This protects you if you need to cancel your own license in the future, want to end a relationship with a client, or if one of your clients shares your key and it gets flagged for abuse.

My theme included Paid Memberships Pro. How do I get support?

Our core plugin is 100% free and open source. Your theme author has decided to bundle our plugin in your theme download, but this does not include a support membership or access to our Add Ons. You must purchase a support membership that includes a license key in order to get support or access premium Add Ons.