Lock Membership Level Add On Documentation

The Lock Membership Level Add On stops members from cancelling or changing their membership on their own. Lock every member of a level until they’ve made a set number of payments or reached a set date, which is a good fit for installment plans and fixed-term commitments. You can also lock a single member, such as someone who repeatedly purchases and cancels.

This documentation walks you through setting up the Membership Locked page, locking a membership level by time or by number of payments, and locking an individual member. We’ve also included what locked members see on your site, how to import and export locked members, and answers to common questions.

Premium Add On: Included with Standard and Max

Every premium Add On comes with your Standard or Max plan. Standard includes expert support for a site you host yourself. Max adds managed hosting, transactional email, security, backups, free migration, and monthly credits for development and design.

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Installation

You must have the Paid Memberships Pro plugin installed and activated with a valid license type to use this Add On.

Navigate to Memberships > Add Ons in the WordPress admin.
Locate the Add On and click Install Now.
- To install this plugin manually, download the .zip file above, then upload the compressed directory via the Plugins > Add New > Upload Plugin screen in the WordPress admin.
Activate the plugin through the Plugins screen in the WordPress admin.

Video Demo

Set Up the Membership Locked Page

When a locked member tries to cancel or change their membership, the Add On redirects them to a Membership Locked page that explains why. Set up this page first, before you lock any levels or members.

Lock a Membership Level

Lock a membership level to stop its members from cancelling or changing levels on their own. The lock can last indefinitely, for a set amount of time, or until the member has made a set number of successful payments, which works well for installment plans.

Lock an Individual Member

Lock a single member from the Edit Member screen to stop them from cancelling, changing, or purchasing memberships. This is useful for members who repeatedly purchase and cancel, or when you’ve agreed to a custom term with one member.

What Locked Members See

Locked members can still log in and use their membership as usual. What changes is what they can do with it: the Membership Account page shows that the membership is locked, and pages for cancelling or changing levels send them to the Membership Locked page instead.

Import and Export Locked Members

Lock data is included when you export your Members list to CSV, and you can add locks to members in bulk with the Import Members From CSV Add On. This is useful when you migrate members from another platform or move locked members between sites.

Developer Functions

The Lock Membership Level Add On doesn’t offer its own action or filter hooks. Developers can use these functions in custom code to add, remove, or check a member’s locks, for example to lock a large group of existing members at once.